Security & data protection

PRIVACY POLICY

Anonymized data capture

We are very happy that you are visiting our shop and are interested in our company, our products, and our webpages. It is very important to us to protect your privacy while you are using our website. We would therefore like to ask you to acknowledge the following information:

 

1. Capture, processing and use of personal data

You can generally visit our website without having any of your personal information captured by us. Personal data will only be captured if you transmit them to us willingly for the conclusion of a contract, for the creation of a customer account or within the scope of contacting us. The data you provide will then be used for contract processing, the creation of your personal customer account or for the processing of your queries and requests without requesting your express permission. Your information will be stored in compliance with tax and commercial law stipulations for the required retention period after completion of a contract and payment in full of your purchased goods, and will be deleted once the retention period has elapsed.

Personal data will similarly be stored when you subscribe to our newsletter. This data will be used by us for marketing purposes in the form of our newsletter, provided you have expressly agreed as follows:

 

“Subscribe to newsletter”

 

You can unsubscribe from the newsletter at any time by clicking the relevant link contained in every newsletter or by sending us a message to that effect. Your email address will be deleted immediately once you unsubscribe.

 

2. Dissemination of personal information

2.1 Order processing

The personal data we collect will be forwarded to the carrier company commissioned for the delivery as part of order processing to the extent required for shipping.

 Your payment information will be forwarded to the relevant financial provider within the scope of payment processing and to the extent required for payment processing.

- Where the delivery of the goods is handled by the carrier DHL (Deutsche Post AG, Charles-de-Gaulle-Strasse 20, 53113 Bonn), your email address will be forwarded ahead of delivery for the purpose of setting a delivery date and time, provided you have given your express permission as follows:

 

“I agree to have my email address forwarded to DHL (Deutsche Post AG, Charles-de-Gaulle-Strasse 20, 53113 Bonn) to allow DHL to contact me ahead of delivery via email to agree on a delivery date and time. I can rescind my permission to you in this respect at any time.”

 

Without your above permission, we will only forward the delivery name and delivery address to DHL. In that case it will not be possible to agree on a specific delivery date and time with DHL.

- Where the delivery of the goods is handled by the carrier UPS (United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Strasse 1, 41460 Neuss), we will forward your email

address ahead of delivery for the purpose of setting a delivery date and time to UPS,

provided you have given your express permission as follows:

 

“I agree to have my email address forwarded to UPS (United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Strasse 1, 41460 Neuss) to allow UPS to contact me ahead of delivery via email to agree on a delivery date and time or to contact me with status information regarding the delivery. I can rescind my permission to you in this respect at any time.”

 

Without your above permission, we will only forward the delivery name and delivery address to UPS. In that case it will not be possible to agree on a specific delivery date and time with UPS, and UPS will not be able to contact you with status information regarding the delivery.

- In the case of payment via PayPal, by credit card via PayPal, by direct debit via PayPal or – where available - “Purchase against Invoice" via PayPal, we will forward your payment information within the scope of payment processing to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (in the following "PayPal"). PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – where available – “Purchase against Invoice" via PayPal. The result of the credit check with regards to the statistical default probability will be used by PayPal for the purpose of deciding whether or not to provide the relevant payment method. The credit check may contain statistical probabilities (so-called “score” values). Where score values influence the result of a credit check, these values are founded on a scientifically proven mathematical-statistical procedure. Address information is used in the calculation of score values. Please read the PayPal privacy policy for more information about e.g. the information or rating agencies used: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

 

3. Customer rating request by Trusted Shops

You may have provided the following permission after placing your order:

 

“Yes, I agree to “rate later” with regards to the items I have purchased, and would like to receive a one-time reminder from Trusted Shops regarding the rating of the products. I can rescind my permission in this respect at any time.”

 

Provided you have given us your express permission for this purpose, we will forward your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne to allow Trusted Shops to contact you with a reminder to provide an online trader rating for the services or goods you received, to be submitted via the Trusted Shops online trader rating system. Your permission can be rescinded at any time with future effect (e.g. by sending an email to the contact email address provided on or Legal Notice page).

 

Newsletter creation, management and dispatch via CleverReach.

We forward your personal data (first and last name, as well as email address) for the purpose of newsletter creation, management and dispatch to our online marketing service provider CleverReach GmbH & Co. KG, Felix-Wankel-Str. 16 in 26125 Oldenburg.

 

4. Cookies

We utilize cookies on various webpages to make your visit to our website enjoyable and to offer a variety of functions. Cookies are small text files that are stored on your end device. Some of the cookies we use will be deleted at the end of your browser session (session cookies), i.e. when you close you browser. Other cookies will remain on your machine and will allow us and our partner companies to recognize your browser when you visit our pages again (persistent cookies). You can configure your browser to be informed of the arrival of cookies to decide individually, whether or not to accept them, or you can create a rule regarding the acceptance of cookies in specific cases or you can decide to reject all cookies. A rejection of cookies may result in an infringement of the functionality of our website.

 

5. Use of Google Analytics

This website utilizes Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics utilizes so-called “cookies”, text files, which are stored on your computer to allow an analysis of your use of the website. The information generated by a cookie about your use of this website will generally be forwarded to a Google server in the US and stored there.

An activation of IP anonymization on this website will truncate your IP address originating from within the European Union or member states of the European Economic Community prior to its transmission. The full IP address will only be transmitted to a Google server in the US in special cases, and will be truncated there. Google will utilize the transmitted information commissioned by this website to analyze your use of this website, to collate reports about website activities, and to provide other services for the website operator in connection with website and internet utilization.

The IP address forwarded by your browser within the scope of Google Analytics will not be collated with other Google data. You can prevent the storage of cookies with a relevant browser software setting; this may, however, result in possible unavailability of specific functions of this website. You can furthermore prevent the capture of data generated by the cookie and the forwarding to Google of any information related to your utilization of this website (including your IP address), as well as the processing of that data by Google by downloading and installing the browser plugin available via the following link: http://tools.google.com/dlpage/gaoptout?hl=en

Please note that this website utilizes Google Analytics with the add-on “_anonymizeIp()”, which means that IP addresses will always be truncated before further processing to preclude any direct reference to a specific individual.

 

6. Use of Google AdWords conversion tracking

This website utilizes the online marketing service Google AdWords and the conversion tracking service within the scope of Google AdWords. The cookie for conversion tracking is set when a user clicks one of the adverts placed by Google. Cookies are small text files that are stored on your computer system. These cookies become invalid after 90 days and do not serve any individual identification purpose. When the user visits specific pages of this website and the cookie has not yet expired, then Google and we can see that the user clicked the ad and was forwarded to this page. Every Google AdWords customer receives a unique cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information collected using the conversion cookies are used for the creation of conversion statistics for AdWords customers, who have elected to utilize conversion tracking. Customers will receive information regarding the total number of users who clicked their advert and who were forwarded to a page containing a conversion tracking tag. They will, however, not receive any information via which users can be individually identified. You can refuse tracking if you do not want to be included by simply deactivating the Google conversion tracking cookie via your browser’s user settings. Your data will then be excluded from conversion tracking statistics.

 

Find out more about Google’s privacy policy here: http://www.google.de/policies/privacy/

 

7. Other information and contacts

You are entitled to free information regarding the data stored about your person and have the right to correction, blocking and deletion of such data. Please contact us directly if you have any further questions regarding the collection, processing and utilization of your personal data. The same applies for requests for information, blocking, deletion and correction of your personal data and for the withdrawal of permissions. You can find the contact email address in our Legal Notice.

Customer Service
Customer Service 040 23 700 888
E-Mail service@macodirect.de
Service hours Mo - Fr 9 - 17 Uhr