Instructions of cancellation

Cancellation right for consumers (A ‘consumer' is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for Cancellation

Cancellation Right

You have the right to cancel this contract within 14 days without specifying any reasons.
The cancellation period is 14 days with effect from the day,

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

In order to exercise your cancellation right, you must inform us (Hans O. Mahn GmbH & Co. KG, Brookstieg 4, D-22145 Stapelfeld, phone number: +49(0)40 23700888, fax number: +49(0)40 237008488, E-Mai: service@macosirect.de) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen cancellation form for this, which however is not mandatory.

In order to safeguard the cancellation period, it is sufficient that you send the notification about the exercise of the cancellation right before the expiry of the cancellation period.

Consequences of Cancellation

If you cancel this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the cancellation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the cancellation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.

You bear the direct costs for returning the products that can be shipped via parcels as well as the direct costs for returning the products that cannot be shipped via parcels. The costs for products that cannot be shipped via parcels are estimated at approximately maximum 100 euros.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The cancellation right is not available for contracts

- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;

- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;

- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The revocation right expires prematurely in case of contracts

- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;

- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;

Specimen – Notice of Canellation

 

Customer Service
Customer Service 040 23 700 888
E-Mail service@macodirect.de
Service hours Mo - Fr 9 - 17 Uhr