Customer service & opening hours

Customer Service

Our aim is to offer you the best possible customer service. For us this means answering your questions and resolving any issues quickly and reliably. Our maximum response time by Email is 24 hours, often answering Emails much faster than this during working hours. Nevertheless we kindly ask for your understanding - in exceptional cases – if it might take a bit longer.

You can reach our customer service by:

Email: service@macodirect.de

Phone: +49(0)4023700888

You can also use our contact form for any requests. Click HERE to go to our online contact form.

Address:
Hans O. Mahn GmbH & Co. KG
Brookstieg 4
22145 Stapelfeld
Germany

Register number: HRA 2205 RE
EU-VAT-number: DE118812398

Opening hours

Our customer service department is available from 8:30 am - 5:00 pm CET, except for public holidays and weekends.

Public holidays in Germany 2017 -  2019 (out of office):

2017

Date

Day

Holiday

1 Jan Mon New Year's Day
30 Mar Fri Good Friday
2 Apr Mon Easter Monday
1 May Tue Labour Day
10 May Thu Ascension Day
21 May Mon Whit Monday
3 Oct Wed Day of German Unity
25 Dec Tue Christmas Day
26 Dec Wed 2nd Day of Christmas

2018

Date

Day

Holiday

1 Jan Mon New Year's Day
30 Mar Fri Good Friday
2 Apr Mon Easter Monday
1 May Tue Labour Day
10 May Thu Ascension Day
21 May Mon Whit Monday
3 Oct Wed Day of German Unity
25 Dec Tue Christmas Day
26 Dec Wed 2nd Day of Christmas

2019

Date

Day

Holiday

1 Jan Tue New Year's Day
19 Apr Fri Good Friday
22 Apr Mon Easter Monday
1 May Wed Labour Day
30 May Thu Ascension Day
10 Jun Mon Whit Monday
3 Oct Thu Day of German Unity
25 Dec Wed Christmas Day
26 Dec Thu 2nd Day of Christmas
Customer Service
Customer Service 040 23 700 888
E-Mail service@macodirect.de
Service hours Mo - Fr 9 - 17 Uhr